The service is so good here. I ask for some salt for my sore throat, I ended up with salt, flower tea leaves, lemon juice , after she made me drink warm lemon honey juice . And all for free!!!!

Try the Hot Lotus Tea and an apple - OMG! Loved this tea ! The spa attendants came rushing over to me after I did my rounds in the hot jacuzzi , wet steam room and dry sauna and then reached for the ice

View from my room is pretty unbecoming looks out over the glass atrium can't see the lake . It's on level 3 guest a room at level 4 or above. It does have an outdoor patio though at level 3.

Great scenic views & spacious room

great view a bit old but still great service hard to get to when Hangzhou closes the streets some times

Awesome location and view . Friendly staffs . Rooms on 6th floor are remodeled recently and still smell like paint. :(

Comfortable , good service and close to lake

All the room comes with a view of westlake ! Whats more better than that :)

Good place for conferences . Hotel staffs are good at speaking English, better than me :)

Def needs to renovate and train the staff properly

excellent location，directly at the iconic West Lake .spacious room and great bathroom.A bit pricey .

Nice lake view on 6th floor

free wifi in lobby.

Wifi code 123386 ^^